Troubleshooting

Usually it's normal — the bot watches prices and may be holding weaker coins out of the market. In a broadly weak market, most or all of the seven coins can be held back at once, so days — or even a few weeks in a deep downturn — with no new buys can be expected: the strategy is avoiding a falling market, not broken. But if nothing has traded for an unusually long stretch, two real problems look the same: the exchange connection is no longer valid, or an automatic safety stop has halted the bot. Check that your exchange connection is still active, and ask the team to confirm the bots' status.

Almost certainly it's the dollar value moving, not your actual BTC. On Alpha 2x your BTC sits in the account as collateral — the strategy never buys or sells it, and it places no trades at all before you activate. But your dashboard usually shows everything in dollars, and since BTC's price moves constantly, that dollar figure changes every second even though your BTC amount hasn't. Check the BTC quantity (the number of coins, not the dollar value): if that's steady, nothing is actually moving — it's just repricing in real time. If the BTC quantity itself is changing, that's not the strategy: it would point to another app or person with access, a transfer between your own wallets, or an exchange feature applied to the balance — check the account's transaction history and raise it with the team.

That's normal — it's the strategy working, not a loss. When Alpha 1x starts, it uses some of your stablecoin (USDT or USDC) to buy the coins, so your stablecoin balance goes down and your coin holdings go up by the same amount. Nothing is lost; the money just changed form, from cash into open trades, and it converts back (plus or minus the result) when each trade closes. Two things add to the "it went down" feeling: profit only shows up when a trade closes, and an open trade can show red while it waits for the bounce — both are expected. The number to watch isn't your stablecoin alone; it's your total account value: cash plus the current value of the coins you're holding. A real loss is a closed trade with a negative result — that's different from cash temporarily sitting inside open trades.

No — not yet. An "unrealized loss" is just the paper value of an open trade: what you'd lose if you closed it right now. Nothing has been sold and no loss is booked — it only becomes real when the trade actually closes. And with Alpha Pro this is normal, by design: the strategy buys more as a price dips to lower its average, so an open trade often sits in the red while it waits for a small bounce to close the whole thing in profit. It can look big because the trade grew as it bought more. Most trades never get here — the majority close quickly. The right move is usually nothing: the trade is still fully managed, and closing it yourself on the exchange is exactly what turns a paper loss into a real one (and creates a mess the team has to fix). If it looks stuck for an unusually long time, ask the team to check. It CAN become a real loss if the market keeps falling — that's the risk — but paper red mid-trade is expected.

On a leveraged (2x) account, the liquidation price your exchange shows — the level where it would force your trade closed — includes fees and the fact that all your trades share one pool of collateral, so it can look closer than a simple textbook number. But the stop-loss is set to close your trade well before liquidation, at a much smaller move. So the number to watch is the stop-loss, not the liquidation price. Adding more collateral pushes the liquidation point further away. Liquidation is a real risk but is designed to stay far off, and none happened in recent months. And the spot version, Alpha 1x, can't be liquidated at all.

Alpha Pro is built to fail safe. If it can't trade reliably — say the exchange has an outage or the connection breaks — it stops the affected bot and alerts our team, instead of retrying over and over. Your money stays in your own exchange account the whole time: Alpha Pro's access is trade-only, so it can place and manage trades but can never move or withdraw your funds. While the connection is down, your open trades just sit untouched until it comes back. On the leveraged (2x) version, keep in mind the exchange's own liquidation still runs even when the strategy can't manage the trade — so keeping your connection active matters.

Usually two things are happening, and neither necessarily means the strategy is losing. First, unrealized loss on open trades — by design: Alpha Pro buys more as a price dips to lower its average, so an open trade often shows red while it waits for the bounce. That's a paper loss, not a booked one, and most trades have historically closed in profit. Second, if you funded with BTC, your account is valued in dollars at BTC's current price — so if BTC has fallen, your USD total is down for that reason alone, even though your BTC amount and the strategy's trading are unchanged. To read it clearly, separate three numbers: your BTC amount (should be steady), your realized stablecoin profit (the actual booked result), and unrealized PnL on open trades (paper, expected to be red mid-cycle). If the realized number is positive, the red is just open trades and/or BTC's price.

That's not the normal rhythm — most trades close quickly, and there's even a time backstop that closes stale trades after about three days — so a weeks-long trade is worth understanding. Two documented reasons a trade can run long: (1) That time backstop deliberately does NOT force-close a trade that's more than about 5% underwater — to avoid dumping it at the worst moment. Instead it waits for the first meaningful bounce and exits into strength, so a trade sitting in that band can stay open, waiting for that bounce, a recovery, or its stop-loss. (2) If your bot is on a spot-only exchange (like Coinbase or Kraken), a "2x" selection actually runs the long-only spot version, which has a wider effective stop and can legitimately sit in a longer dip. A long-held leveraged trade also costs funding over time and keeps its capital reserved. A trade open for weeks — let alone months — is worth raising with the team; don't close it yourself (that creates a mismatch they'd have to fix).